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Q: My Item is faulty, or I have received the wrong item?
A: We apologize in advance if this happens before returning your item please contact us
through aliexpress, we will answer all emails within 24 hours Monday to Friday.
1. Generally, extreme deal is always here, but if that happen, right item will be sent at
once, we will take photos with your order number, the incidence is 0%, unless the
shipment company send the wrong parcel, but all our shipment company is one-in-a-million.
2. If the item comes with the same function, even better quality, a little difference on the
surface, generally, we will notice you in advance by leave message or call, after your
approval, then the goods will be sent timely.
Q: I would like a Refund or replacement?
A: If you are unhappy with your item we will refund you the full purchase price of the item
provided if the item is returned within 7 working days of receipt, and in its original
condition. Before you return it please contact us through alibaba, we will give you the
correct information you need to return the item. All returns are processed within 2
working days of receipt.
1. Unless otherwise specified, we warrant our products for 1 year from the date of original
purchase under normal, noncommercial use. Replacement items, if issued, do not restart
or in any way extend the warranty period. 2. A replacement or refund will be arranged for
all defective products returned, subject to verification of defect.
3. If a product is returned to us after it has been in use for over 9 months, we may, at our
discretion, exercise an option to refund a portion of the purchase price proportional to
the remainder of the warranty period.
4. For battery pack or battery related products, cell capacity depletion over time under
regular use is normal, and is not an indication of defect. A battery pack that retains eighty
percent (80%) of its original capacity after twelve months
is considered normal.
5. For battery pack or battery related products, warranty becomes void if the battery pack
has been improperly charged, installed or misused in any way, or if the label and / or bar
code label has been removed or tampered with.
6. In returning products to us, customer must pay the return freight. Return packages by
COD will not be accepted. Only the return freight for incorrect item delivered to the
customer will be paid for by us.
Q: If I need fast shipment or replace the fast shipment, what should I do?
A: We have many strong long term shipment company for your choice, contact with us soon, the
payment link will be made soon then the goods will be sent timely,
Before it, please don't bid.
Q: If I want a combination purchasing, is it available if I want to buy batteries? chargers,
earphones at the same place which you have showed on your webpage, because it
saves time, freight cost and commission. What you will do for this?
A: we will release some combination products on the same link and webpage, when you
buy one item, you can choose and make equal value exchange. Example: You have
opened a link to buy 2pcs cases, but you do need to
battery Charger, if one battery is $ 3 / pc, then charger value is 3 $ or lower than $ 3, once
you inform us that you need one charger and one battery, you bought 2pcs cases, we will
send you one case and one chargers as your requirement, but all products you need to
confirm that they can be found in combination products or our website or inquiry about
that with us via trade manager or leave message, all inquiries will be processed within
24hours besides non-working day.
Q: Do we face custom duty or import tax?
A: we are not responsible for any custom duty or import tax, if there will be, I will do
our best to avoid it and notice our customers. So for our international orders, we take
no responsibility for untimely arrivals, custom delays or holdups. Because it is small
orders, according to our data statistics, 93.55% packages won't face custom duty
and import tax