30 Days easy Return/Exchange
We have high quality control standard to make sure all the products we ship in perfect conditions, if you are not 100% satisfied with the items you received, we gladly accept the return&exchange within 30 days of receipt, please make sure items in new condition. Note that overdue requests may not be accepted.

Am I allowed to return or exchange the order?
You can return or exchange within 30 days of receipt for most items in new condition within 30 days of delivery

 What is your Return & Exchange Policy?
1. You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.
2. Flash sale products, Jewelry are not covered by warranty and non-returnable.
3. Returns must be received in new condition; unused, unworn, unwashed. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be subject to refusal.
4. Any address on the parcel is not approved return address,and we don't accept the returned package without authorized return address from customer service representive.
5. We do not accept packages returned using C.O.D. service. Return shipping charges are non-refundable.
6. Please return through your local post office to avoid tax when it arrives in our country.
7. For the returns, No signature required! Please do not add signature service otherwise we are highly likely not to receive it and this will delay your refund progress.
8. Please also do not mail any envelopes to the return address for inquiry. we will discard the letter automatically. The best way to communicate and solve your problem is through our contact system, or online chat!

How to return the order?

How to exchange the order?

We will send a return address first, then you could return the original items. Once you have returned the order, please send the return information, then we will arrange the resend immediately.

Can I have a full refund for the return?

We will offer full refund of the items you returned. Please note that the customer is responsible for the return shipping fee.

What if my package was refused or was undeliverable?
1. Want to reship a refused or undeliverable package? No problem. We offer free resend as soon as the previous order returned.
2. Whether you are willing to get a resend or refund, please log in "My Orders", then submit a ticket, we will reply in 1 working day except weekends

How to contact us?
1. Please contact us at customerservice@asianeworld.com.